Resolved
Joe R Uxb

Resolved: Garden hose

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Updated by user Apr 22, 2024

Company fixed the issue and I have been provided with apology. Send me a new garden hose that's just as bad as the original one

Original review Mar 21, 2024
Garden hose 75 ft used it for a couple weeks now and it kinks up really bad . Today date 3/21/2024 . Got for Xmas 2023 . Product is no good
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Loss:
$70

Preferred solution: Full refund

Christie Lancaster

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Verified Reviewer

Junk, Pure JUNK!!!

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Stanley Tools - Junk, Pure JUNK!!!

One star is so overrated, I always thought the name Stanley stood for honest, quality products, made right here in the good ol' USA. Boy was I a fool for believing that load of BS.

I don't think anything is anymore.

Anyway...

I purchased a shop vac of theirs through Amazon. It worked great until the warranty was about to expire,

Then it just stopped, no warning , no indication of a problem. Absolutely nothing to indicate there were any issues with it. I flipped the switch the next day after using it the day prior and it was fine, and nothing.

When I say nothing, I mean nothing. Notta, Zero, Zilch.

No sound at all, No sucking, no blowing, nothing!!

I contacted Stanley and told them Everything I just stated here, and what do you think they done...

They ignored me, and Amazon would do nothing at all to help me get them to make it right.

But it was as if I never reached out to them, or Amazon, Nothing. It's a good thing I kept the claim number, otherwise I would be screwed.

I WILL NOT let this one go, No way. I will get a full refund or an upgraded replacement.

One way or the other, I'm getting ready now to social media blast them Best way to get any businesses attention, get as many friends as possible to share, they WILL respond they don't want to look bad in the public eye... Will keep all posted, stay away.

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Loss:
$60
Pros:
  • Long standing name
Cons:
  • Customer service is horrible

Preferred solution: Deliver product or service ordered

User's recommendation: STAY AWAY

1 comment
Guest

You were outside the warranty period. Keep crying moron.

Mason B Kwl

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Verified Reviewer

Defective Stanley Fatmax hose.

Stanley Tools - Defective Stanley Fatmax hose.
I love the Stanley Fatmax hoses. I have at least 8, they truly are almost kink free. However one of the last ones I purchased separated at the female end, so it was defective. I have contacted Stanley at least 6 times and am told that a person will contact me but they never do. I have pursued all routes I can think of but am getting nowhere.
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Loss:
$40
Pros:
  • Good product usually
Cons:
  • No costumer service

Preferred solution: Full refund

John C Mxh

Your company has a horrible website.

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There is no one to call. Need a simple replacement part. Horrible!!! Very bad customer experience. I have to type a 1000 characters? Really? Here you go MMMMMbbbbbsjdjdjdjdhdhbdbdhdhdhdjsjsjsjsjshhshshshshhshshsjsjjsndbdbdbbsbbsbzbzbbsbsbdbsbsjnsnsndbsndndndnndndbdbdbbdbdbdbbdbdbdbdbbdbdbdbbdbdbdbbdbdbdbdbbdbdbdb
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Pros:
  • Grrrrrrrr
Cons:
  • Grrrrrrrrrrr

Preferred solution: Grrrrrrrrrrr

User's recommendation: Get a customer service representative

kevin s Xxd

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Verified Reviewer

Phone scam

I received an email from shopvarityfastautonow asking me to take a survey and would get a Stanley toolkit, at the of the survey they wanted $9.95 shipping and handling (I thought) I called inquiring about the toolkit in late April they told me it was a sweepstakes (news to me) the lady told me to call back in May to see if I had won. I asked if they would refund me and the lady said no problem.

Well I just called and boy what a waste of time this lady couldnt have been any ruder.

I figured I would contact you before I go on line with my story, unfortunately Stanley will be part of that.

I just thought you guys would like to know what the H_ll these guys are doing. Thanks for your time Sincerely Kevin

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Loss:
$10
Pros:
  • Stanley has always made great tools
Cons:
  • Finding there tools

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t take them darn survey’s you get online

Holly R Wfq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Missing part

Stanley Tools - Missing part
Stanley Tools - Missing part - Image 2
I bought a 3 drawer chest with Mechanics Tool Set (203 piece) for my son for his Birthday. We organized all pieces into correct drawers, only to find that 1 socket was missing a 9mm. Was so disappointing to see that the set wasn't complete especially for the price we paid for it!
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Preferred solution: Either the missing piece or full refund.

User's recommendation: Not likely

Rodion M

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Verified Reviewer
| map-marker Montreal, Quebec

Replacement part

Stanley Tools - Replacement part
Stanley FatMax 229 Piece Matte Black Socket Set ManufacturerStanley Part NumberFMMT71665 Product Dimensions55.88 x 35.56 x 10.16 cm; 11.32 Kilograms Manufacturer referenceFMMT71665 Power SourceHand-Powered Batteries Included?No Batteries Required?No Item Weight11.3 kg Drive Adapter (1) 1/2 broke
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Pros:
  • Multi tool product
Cons:
  • Stanley asking me to ship it back at my cost for repair

Preferred solution: replacement adaptor

Moira Lii

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Verified Reviewer
| map-marker Muskegon, Michigan

Service issue. My product has a lifetime warranty from Stanley and I have contacted them 4 times and have gotten hollow promises for a replacement.

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Your service is aweful. I have been told twice that I would get a Amazon gift card. So far I have been lied to twice. Then I was told to use the robo warranty claim again to see what happens only this time the warranty agent told me he would stick with me. Again a lie. I tried to ask him if he was still with me and I have gotten to answer. Is this how you conduct all your lifetime warranty issues? My phone number is 231-557-****. Please call me. My name is Steve Jones, email stkrjones@***.com.
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User's recommendation: Don't expect warranty service.

Anonymous
map-marker Hartford, Wisconsin

Replacement socket # 72-530B

still waiting for replacement SAE socket 12 point 1/2 by 3/8 drive black chrome. I called almost a month ago. Dave Kraemer. 7348 Ireland Drive Hartford Wisconsin 53027. Please advise. (262) 853-****. dbkraemer@***.com
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Mariposa Kcr
map-marker Manorville, New York

Windows

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I called well over a week ago and I still have not got a call back they say they have a lifetime warranty on there windows maybe thats why they are not getting back to me
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Cons:
  • Windows leak

User's recommendation: Caution when buying windows

Robert E Ylg

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Verified Reviewer
| map-marker Cincinnati, Ohio

Broken tape

I think it is *** u have to send tape back and pay for freight on it also why cant they just send replacement tape instead of going through all red tape
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Loss:
$26

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy Stanley products

Mariposa Kcr
map-marker Manorville, New York

Windows

Called them over a week ago still no reply there is supposed to be a lifetime warranty on there windows
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User's recommendation: Stay away from Stanley windows

Anonymous
map-marker Trail, British Columbia

STANLEY FAXMAX 8 POSITION SPRAY NOZZLE

I am in our 3rd year using the Stanley Hose and 8 position Stanley FatMax spray nozzle and really like both items but our FatMax 8 position spray nozzle has stopped functioning properly, I took the nozzle apart and found that the spring rusted and broken. Can the nozzle be replaced or can parts be ordered so I can repair our Stanley 8 position FaxMax nozzle?
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User's recommendation: Stanley has very good products

Anonymous
map-marker Evansville, Indiana

Stanley coffee press gasket defective

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Stanley Tools - Stanley coffee press gasket defective
The silicone gasket on the coffee press was defective. I tried to replace it with silicone wrist bracelets.
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User's recommendation: Check it before you buy it

anne k Wzn

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Verified Reviewer
| map-marker Las Vegas, Nevada

Complaint about getting a replacrment

On 2/16/19, I purchased a portable air compressor nomenclature and number Air pro 120. Recently the battery went bad. It cannot be replaced without causing damage. There were no instructions given on it. I am stuck with a lemon and out $49.69. The retailer who sold it is not in the retail business. Bacchus Global sold them to Stanley Tools Since Bacchus Global had a warranty but only for one year. It should have been checked out by Stanley before selling it to them. Since the compressor cannot be repairable.I am out the money and cannot use it.
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Loss:
$50

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy it

marlene t Heg

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Verified Reviewer
| map-marker Dewitt, Michigan

Inadequate design

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I purchased the utility knife 10-499. You need 3 hands to change to blade. The blade is difficult to put the in because the track keeps falling out and than you also the yellow finger grip is not secure/
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Preferred solution: Let the company propose a solution

About

Related Companies

Stanley Black And Decker, Craftsman, Black and Decker, DeWalt, Porter Cable

Summary

Stanley Tools is a provider of hand tools. Company develops and improves existed tools to make them more durable, convenient and efficient. Stanley Tools' products are ergonomically designed hand tools, pro line of tools made of extra durable materials tough enough for the job site, great assortment of products for the home mechanic and homeowners. The assortment of the company includes measuring tools, finishing tools, stricking and struck tools, layout tools, fastening tools, storage, cutting tools, laser tools and stood sensors, automotive tools, clamps and vises, flashlight, woodworking. Stanley Tools was founded in 1843 by Frederick Stanley. Today it is located in New Britain, CT.

Stanley Tools reviews and complaints

Stanley Tools is ranked 217 out of 2044 in Equipment category

Area Served

USA

Payment Methods

MasterCard

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