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Verified Reviewer
New Reviewer

Service issue. My product has a lifetime warranty from Stanley and I have contacted them 4 times and have gotten hollow promises for a replacement.

Your service is aweful. I have been told twice that I would get a Amazon gift card. So far I have been lied to twice. Then I was told to use the robo warranty claim again to see what happens only this time the warranty agent told me he would stick with me. Again a lie. I tried to ask him if he was still with me and I have gotten to answer. Is this how you conduct all your lifetime warranty issues? My phone number is 231-557-****. Please call me. My name is Steve Jones, email stkrjones@***.com.

User's recommendation: Don't expect warranty service.

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ID
#3696249 Review #3696249 is a subjective opinion of poster.
Location
Muskegon, Michigan

Replacement socket # 72-530B

still waiting for replacement SAE socket 12 point 1/2 by 3/8 drive black chrome. I called almost a month ago. Dave Kraemer. 7348 Ireland Drive Hartford Wisconsin 53027. Please advise. (262) 853-****. dbkraemer@***.com
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ID
#3820442 Review #3820442 is a subjective opinion of poster.
Location
Hartford, Wisconsin

STANLEY FAXMAX 8 POSITION SPRAY NOZZLE

I am in our 3rd year using the Stanley Hose and 8 position Stanley FatMax spray nozzle and really like both items but our FatMax 8 position spray nozzle has stopped functioning properly, I took the nozzle apart and found that the spring rusted and broken. Can the nozzle be replaced or can parts be ordered so I can repair our Stanley 8 position FaxMax nozzle?

User's recommendation: Stanley has very good products.

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ID
#3641629 Review #3641629 is a subjective opinion of poster.
Location
Trail, British Columbia
New Reviewer

Windows

I called well over a week ago and I still have not got a call back they say they have a lifetime warranty on there windows maybe thats why they are not getting back to me

User's recommendation: Caution when buying windows.

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ID
#3636142 Review #3636142 is a subjective opinion of poster.
Location
Manorville, New York
Cons
  • Windows leak
New Reviewer

Windows

Called them over a week ago still no reply there is supposed to be a lifetime warranty on there windows

User's recommendation: Stay away from Stanley windows.

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ID
#3636025 Review #3636025 is a subjective opinion of poster.
Location
Manorville, New York

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Verified Reviewer
New Reviewer

Replacement part

Stanley Tools - Replacement part
Stanley FatMax 229 Piece Matte Black Socket Set ManufacturerStanley Part NumberFMMT71665 Product Dimensions55.88 x 35.56 x 10.16 cm; 11.32 Kilograms Manufacturer referenceFMMT71665 Power SourceHand-Powered Batteries Included?No Batteries Required?No Item Weight11.3 kg Drive Adapter (1) 1/2 broke
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ID
#3606300 Review #3606300 is a subjective opinion of poster.
Location
Montreal, Quebec
Pros
  • Multi tool product
Cons
  • Stanley asking me to ship it back at my cost for repair
Preferred solution
replacement adaptor

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Verified Reviewer
New Reviewer

Broken tape

I think it is *** u have to send tape back and pay for freight on it also why cant they just send replacement tape instead of going through all red tape

User's recommendation: Don’t buy Stanley products.

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ID
#3572243 Review #3572243 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Loss
$26
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Complaint about getting a replacrment

On 2/16/19, I purchased a portable air compressor nomenclature and number Air pro 120. Recently the battery went bad. It cannot be replaced without causing damage. There were no instructions given on it. I am stuck with a lemon and out $49.69. The retailer who sold it is not in the retail business. Bacchus Global sold them to Stanley Tools Since Bacchus Global had a warranty but only for one year. It should have been checked out by Stanley before selling it to them. Since the compressor cannot be repairable.I am out the money and cannot use it.

User's recommendation: Don't buy it.

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ID
#3406177 Review #3406177 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$50
Preferred solution
Let the company propose a solution

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New Reviewer

Inadequate design

I purchased the utility knife 10-499. You need 3 hands to change to blade. The blade is difficult to put the in because the track keeps falling out and than you also the yellow finger grip is not secure/
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ID
#3324294 Review #3324294 is a subjective opinion of poster.
Location
Dewitt, Michigan
Preferred solution
Let the company propose a solution

I wasn't satisfied with the results I received from Stanley

I received a Stanley spotlight Fatmax as a gift. It worked great for a while, then for no reason it wouldn't come on anymore. I called Stanley and they said it wasn't made by Stanley, even thought it has Stanley written all over it. They asked for a receipt. It was a gift and I didn't get a receipt.I have Stanley tools in my shop and I've never had any problems before. I don't understand.

User's recommendation: Don't buy Stanley tools anymore. They don't stand by there tools like they used to..

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ID
#3274981 Review #3274981 is a subjective opinion of poster.
Location
Charleston, South Carolina

Stanley coffee press gasket defective

Stanley Tools - Stanley coffee press gasket defective
The silicone gasket on the coffee press was defective. I tried to replace it with silicone wrist bracelets.

User's recommendation: Check it before you buy it.

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ID
#3229896 Review #3229896 is a subjective opinion of poster.
Location
Evansville, Indiana

Stanley FATMAX POWERiT 1000A JUNK!

Bought 8/16/2021 to use hunting in Tennessee in remote area with my side by side. Used less than 20 times, less than 20 pounds, failed. Tried to get fixed, Customer Service completely incompetent, rude, unhelpful. GO TO HARBOR FREIGHT, FOR $9.95 YOU CAN BUY A 12VDC AIR PUMP THAT OUTLASTS THIS JUNK!!!!!!!!!

User's recommendation: DO NOT BUY, GO TO HARBOR FREIGHT.

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ID
#3184547 Review #3184547 is a subjective opinion of poster.
Location
Waynesboro, Tennessee
New Reviewer

Block planes

I wanted to know the difference between the 12-960 and the 12-920. Juan blew me off and said we no longer make those items Except they are all over the internet. You should try training your people to know more about your tools than how to hit ENTER!!!

User's recommendation: By from lie nielsen.

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ID
#3094815 Review #3094815 is a subjective opinion of poster.
Pros
  • Tools
Cons
  • Customer care
Preferred solution
Let the company propose a solution
New Reviewer

Stanley Fatmax 700 350 Amp adapter - How do I recharge battery it will not hold charge

Unit will not hold charge after 40 hours of recharging - is there a battery replacement or do I go with another company that has better products Thanks RJ
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ID
#3013696 Review #3013696 is a subjective opinion of poster.
Pros
  • Multi tool product
Cons
  • Does last long just about two years
Loss
$85
Preferred solution
Let the company propose a solution

Stanley provided space for response

I have a Stanley 25' retractable tape which would not retract. I used your email form which would never tell me the request had been submitted, so I had no idea if it was sent. I FINALLY found a phone number, took maybe 15 minutes to do that. I was given two choices, 1: are you a dealer? 2: could not understand what the voice was saying, so I selected #2. The representative was extremely helpful in taking information and will send replacement. Very satisfied with outcome, BUT getting there was extremely frustrating and a pain in the ***
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ID
#3009927 Review #3009927 is a subjective opinion of poster.
New Reviewer

Poor quality

Purchased $52 honing guide kit .Honing guide cheap and nasty , sharpening stone is bowed,do not even want to use the oil. Stanley Tools,I am very disappointed.

User's recommendation: Check the product thoroughly before purchase (not always possible with packaging).I am not sure the Stanley name can still be relied upon.

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ID
#2981707 Review #2981707 is a subjective opinion of poster.

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